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Superb

Story from nhs.uk

"Superb"

About: Queen Elizabeth Hospital Birmingham

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I had a day surgery procedure at the QE on 30 January - a lumber infusion study - under the care of a Neurosurgeon. I was in the ambulatory day ward.

Everything about my stay was superb..

The nursing staff in the ambulatory day ward were super friendly, caring and professional. They cared for me so well. They should be highly commended and praised for their great work.

The ward was clean and comfortable, the theatre staff were great...everything was so well organised. Beginning to end, I felt at ease and comfortable.

It's never nice going into hospital but if it is possible for a hospital stay to be a pleasure, then my short stay certainly was a pleasure.

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Responses

Response from Queen Elizabeth Hospital Birmingham 11 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 04/02/2013 at 09:15
Published on nhs.uk on 06/02/2013 at 04:15

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very pleased that you have had such a positive experience during your visit to Ambulatory Care.

It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. Your feedback has been passed on to the senior managers of the area that you visited; they will ensure it is shared with their teams.

If you would like further information on services at the Queen Elizabeth Hospital Birmingham or would like to discuss any thing in more detail please contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you once again for your kind comments.

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