"Denied surgery due to budget restrictions"

About: William Harvey Hospital

Anything else?

I went to my GP in December after discovering a lump in my groin; I suspected a hernia and he told me that my diagnosis was spot on. He referred me to general surgery for a repair. He said that he would want a member of his family to be operated on in such a situation to avoid the small but real chance of complications.

This was acknowledged by the surgeon that I saw at outpatients, and she then became very embarrassed and avoided my eye contact - I don't think I've ever seen a more obvious example of "didn't know which way to look".

She explained that as it was giving no pain then they had been issued a guideline about three months ago that said I could not be referred for repair. It would have to get worse or become a clinical emergency before action. I think that the government has a lot to answer for when medical professionals are being told to deny patients a normal minimal level of health care.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you very much for your feedback.

The referral and treatment criteria for this condition was developed and agreed by a clinical group involving GPs and Consultants and supported by the Primary Care Trust covering Kent & Medway. Your consultant was obliged to follow the guidelines.

My suggestion is to discuss this with your GP should you have any ongoing health concerns.

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Response from William Harvey Hospital

We are sorry to hear of the problems that you have experienced. If you would like to discuss your concerns further then please contact the patient experience team via their email address

ekh-tr.patientexperienceteam@nhs.net. We will record your comments onto our database and also feed them back to the Surgical Division under whose care you came under for information.

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