"Preston Crisis Services - pleasant practitioner"

About: Lancashire Care NHS Foundation Trust / Crisis resolution and home treatment

(as a friend),

Just been chatting to my friend on Skype - his girlfriend - in Chorley is in crisis.

I telephoned the Chorley Crisis Line - and was greeted with the usual answerphone message.

Being used to playing phone tag to access crisis services, I telephoned the Preston Crisis line and spoke to a very pleasant, helpful and intelligent practitioner.

The incident is ongoing - but I just wanted to stress how pleasant and compassionate this practitioner was.

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Responses

Response from Lancashire Care NHS Foundation Trust

Thank you for posting your compliment about the Preston Crisis services.

It’s great for the team to know that we are providing an effective and compassionate service.

I will share this with the team.

Thank you once again.

Lorraine Johnson

Integrated Team Manager

Crisis Resolution and Home Treatment Team (CRHTT)

Preston and South Ribble

Lancashire Care NHS Foundation Trust

Response from Lancashire Care NHS Foundation Trust We are preparing to make a change

Following your posting about your recent experiences with our Crisis Teams, we would very much like to hear from you and other service users about how we can improve the message on our answerphone.

If you would like to help us improve the way we communicate with services users and carers at these times please contact me, Damian McAuley at Damian.mcauley@lancashirecare.nhs.uk

Many thanks for your help with this,

Damian McAuley

Deputy Manager

Chorley & West Lancashire Crisis Team

Lancashire Care NHS Foundation Trust

Update posted by Punkindrublic (a friend)

Damian,

Thank you for your time today - it was a pleasure to speak to someone who does want to improve services for service users!

Thank you for agreeing to look into your dialler's facilities to automatically route calls to an available practioner - service users are too often greeted with answerphone messages, containing a raft of numbers which one is not likely to remember, particularly in a crisis situation.

However I am disappointed to have learned today from my friend - that despite his girlfriend's distress and subsequent visit to hospital - followed by promises of a home visit within the next day or two - he has discovered she is going have to wait weeks and weeks.

Best Wishes

Updates, changes and questions related to this story