"Orthopeadic Clinic Review"

About: Darlington Memorial Hospital

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Having spent several months attending appointments at Orthopaedic outpatients following a torn tendon injury, and seeing the registrar along with visits to the plaster room, my care had been excellent. On my last and final visit I was seen by the Consultant who had an air of complete disinterest. I attempted to ask some questions regarding advice to prevent further incident and was quickly dismissed with my questions disregarded. The Consultant's only remarks being "it is down to you" - whatever that is supposed to mean in terms of ' what steps can i take to protect the injured site when out walking or cycling?". He then inferred that it my own fault as I had already had an accident to the same area. I don' t think anyone goes out of their way to injure their achilles tendon. I am left unsure as how to manage my injury against any further damage and feel what had started as a good experience had ended on a very disappointing, upsetting and annoying one. It looks like the internet will have to be my source of help and advice.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your ongoing care in the Orthopaedic Outpatient Department at Darlington Memorial Hospital.

Whilst I am pleased to note that you are mainly happy with your care, I am very sorry to hear that you were unhappy with the Consultant during your most recent appointment.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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