"Going for surgery felt like a production line"

About: Queen Elizabeth The Queen Mother Hospital / Gynaecology

(as the patient),

Absolutely shocked at how the NHS only provides care for physical wounds and not the patient's mental well being.

Having major surgery is traumatic in itself, but the lack of interest in how I was coping with the event was distressing. No reassurance, no understanding, no explanation. Just left in the waiting room until a bed was available, told to get changed into operation gown and then left on the bed until it was time to go down.

Once back up, the only question about how I was doing that I was asked was, how is the pain? Ignored pretty much until discharge, then discharged and ignored again until 6 week check.

I felt like a number on a production line.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust We are preparing to make a change

Thank you for taking the time to provide us with feedback of your experience. I am sorry that you did not experience compassionate care. We are currently working with teams across our hospitals to reflect on the feedback received both positive and negative so that they can understand the impact that this has on individual patients.

If you would like the opportunity to talk with us about your experience to help us to improve our services, please do contact me on Julie.pearce1@ nhs.net. I hope you are making a full recovery from your operation.

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