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appointment issues

Story from nhs.uk

"appointment issues"

About: Croydon University Hospital

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i attend various departments at this hospital and am so tired of my appointments constantly being changed. this is from the dermatology department to the neurology department and so on. They cannot seem to keep an appointment without changing it and putting it back sometimes as much as 3 months. This is not an odd happening but every single appointment i have had over the last year

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Responses

Response from Croydon University Hospital 11 years ago
Croydon University Hospital

Submitted on 06/02/2013 at 16:48
Published on nhs.uk on 07/02/2013 at 04:15

We are sorry you have had so many changes to your appointments, We have carried out a great deal of work recently to improve the booking systems centrally, but it is clear from your postings that you have not yet felt the benefits of this work.

It would help us if you could contact our Patient Advice and Liaison team (PALS) to give them more details so they can look into your specific concerns. You can call them on 020 8401 3210 or email TalkToUs@croydonhealth.nhs.uk

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