"Don't bother complaining"

About: University Hospital Of North Durham

Anything else?

The nursing care was dependent upon which staff were on duty. The ward rounds were a bit haphazard. The pain I was in was intolerable at times and sometimes patients had to wait up to 2 hours after requesting analgesia. Discharge was rushed. No analgesia given. Own medication not returned. No advice given about what to do following discharge. No leaflets given on what to do or not to do following a laparotomy. Ended up in A&E 36 hours after discharge with wound infection. This resulted in me needing daily district nurse visits for 6 weeks.

Don't bother making a complaint using the Trust's complaints procedure. It is a travesty and a total waste of time. The Trust supports its staff following a complaint. The patient is left with no support or closure. Don't do it! It will only add to your distress.

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback on your experience of General Surgery at University Hospital North Durham.

I am very sorry to hear that you were unhappy with your experience and that you also feel that the Complaints Process has not helped you on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774