"I found your staff polite and helpful"

About: Tamar Referral & Appointments Centre

(as the patient),

I have only just started to make an appointment with you so I cannot answer all your questions. But so far I have been very pleased with your service. I was out when your staff telephoned me but this was soon followed up by a letter asking me to phone you, which I did. I was told where my appointment would be and the time it would take to hear from them, I found your staff polite helpful and friendly, and I am very pleased with the service so far.

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Response from Gemma Smith, Tamar Referral & Appointments Centre (TRAC)

Dear ‘Red168’,

Thank you for taking the time to share your comments with us and I am pleased to read that your initial contact with the TRAC team was so positive. Although you are in the early stages of your referral it is great to hear how pleased you were with the service and the polite and helpful staff.

I hope the remainder of your care is as positive and wish you all the best.

Kind regards

Gemma Tremlett

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