"Clinical Decision Unit"

About: Queen Elizabeth Hospital (Birmingham)

Anything else?

My husband has dementia - a urine infection exacerbated this & weakend him so much I couldn't lift him at home so called GP

1. Kept waiting 2 hrs on ambulance trolley even though GP had prebooked bed.

2. No one spoke to us during that time

3. Sudden flurry around whiteboard - paramedics said targets

4. Nurses pressed 'release' button intimating paramedics had gone - they were still with my husband - paramedics said targets again apparently

5. Didn't believe/Ignored us that he couldn't stand stand and hung him out of bed to weigh him (physiotherapist was shocked next day when she heard)

6. Didn't believe/ignored he needed assistance to urinate - left botle on end of bed - wet himself

7. Dragged him back up the bed despite his lack of co-ordination & unable to assist

8. Several patients escaping off ward - no nurses as they were looking for lost patients

9. No-one to help feed him and he was dragging food off plate all down him

10. Missed diabetic drug at 18:00 - I reminded them

11. Too scared to leave him as no nurses believed me or were around to watch him & he twas trying to get out of bed - kind nurse assistant eventually found bed sides

12.. No consultant review - and told it could be any time between no (8pm & 3am!)

13. Informed us they would be unable to let me know if he was transferred out of the hospital overnight?

14. Laughed when he winced when they swabbed his nose - he had cancer removed some years ago and it still tender

15. No communication unless we asked

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your husband’s experience at the Queen Elizabeth Hospital Birmingham.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very concerned to hear about your husband’s experience during a recent visit to our Clinical Decisions Unit (CDU). This is certainly not the type of experience we would want anyone to have as a patient under our care. We strive to provide the highest standard of care possible and we are very sorry if we did not achieve this whilst caring for your husband.

Your comments have already been forwarded to the relevant senior managers responsible for CDU. The Matron who is responsible for that department is very keen to speak to you via the telephone or face to face, whichever would be more convenient for you. This will enable us to look into the concerns you have raised. We will then be able to take the relevant action to make improvements that will benefit patients in the future.

If this is something you would like us to arrange please contact the Patient Advice and Liaison Service (PALS) who will be able to make the necessary arrangements.

You can contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you again for taking the trouble to post your comments on the NHS Choices website.

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