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Will Someone Take Onboard Any Comment Left.

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"Will Someone Take Onboard Any Comment Left."

About: Castle Hill Hospital

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My mother is on ward 9 having a back operation. We live in York and my sister in Middlesbrough. When speaking to ward sister there is a reluctance on their part to forward information about my mother on how she is doing or you get the standard "she,s doing fine. We want to visit my mother in hospital, however traveling from York and Middlesbrough is difficult when trying to meet the visiting times. I rung and asked if we could come at different times and the ward sistr was adamant. I believe that after care in a hospital for a patient is also about the patient receiving visits from family. My mother is in ward 9 for how long we don,t know and will not receive visitors because of the inflexability of ward 9 regime stopping a working family getting to their mother because it is a physical impossibility to get their.

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Response from Castle Hill Hospital 11 years ago
Castle Hill Hospital

Submitted on 11/02/2013 at 14:48
Published on nhs.uk on 12/02/2013 at 04:15

Many thanks for placing your posting on theNHS Choices website about our General Surgey department. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware.We are sorry that you feel our visiting times are inflexible we do try to ensure a good balance between being able to provide care on the wards which requires some non visiting sessions. and easy access to friend s and relatives We are unable to answer specific concerns on this site however if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 623065 or email on pals@hey.nhs.uk

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