"An experience I would not wish on anyone"

About: University Hospital Of North Tees

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I Had a total abominal Hysterectomy and removal of both ovaries, I spent 3 nights in North tees Hospital during which I was moved rooms 3 times Once at 11.15 pm. I witnessed dirty bed pans left in the toilet, fecal matter on the floor puddles of Urine also, The toilet roll dispenser was broken for 2 days so the roll was left on top of the toilet . I has to request medication I should have gotten on my first day I did not get it till the third day. I received no wound care advice until I asked for it, a nurse actually bought me 4 small plasters to change my dressing, she thought I had had a laparoscpic procedure rather than a bikini cut. There is not communication between Pharmacy and ward, I waited until 2.15 for discharge medication that was ready at 9.15. There are some really lovely staff there who care deeply about their patients and I feel bad to leave such a bad review but this is the truth as I see it. I am recovering much better now .

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Responses

Response from University Hospital Of North Tees

We are sorry, concerned and disappointed to hear that your recent experience did not live up to standards you should have expected. Patients normally rate their experience on our wards as high so without the opportunity to talk to you, we do not understand why we appear to have let you down on this occasion. We are pleased to hear you are making a good recovery and we thank you for sharing your experience so that we can ensure this unacceptable situation does not happen again. Please contact us through our patient advice and liaison service at Pals.NT@nth.nhs.uk so we can talk through your concerns.

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