"eye treatment"

About: Royal Eye Infirmary / Ophthalmology

(as the patient),

I previously wrote about the patronising/condescending treatment that I usually got & was expecting again at my most recent visit to the eye infirmary.

I am glad to report that my visit was in fact a very pleasant one (apart from the obvious pain in my eye) & I was not spoken to in a condescending manner at all. The staff were very nice & I was treated promptly & professionally. I wasn't aware until my visit, how recently the Royal eye infirmary had moved into Derriford.

Please accept my appologies for my previous comments.

Thank you.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Mary Anderson, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Good afternoon

Thank you very much for your additional comments. I was pleased to note that on your subsequent visit to the REI you had a much better experience. I do hope that you make a full recovery very soon and wish you well.

Thank you for contacting Patient Opinion again.

Best wishes

Mary

  • {{helpful}} of {{total()}} people think this response is helpful