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appalling waiting time inbetween appointments

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"appalling waiting time inbetween appointments"

About: Doncaster Royal Infirmary

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Having waited seven weeks for my 2nd appointment they rang me the day before to cancel it. I wouldn't mind waiting if the physiotherapist had been adequately proficient but she really seemed completely ill informed and inept. Have requested a referral elsewhere.

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Responses

Response from Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust 11 years ago
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust

Submitted on 05/02/2013 at 16:00
Published on Care Opinion at 16:25

I am very sorry that your appointment was cancelled at short notice. This is not something that happens regularly and the usual reason would be illness of the Physiotherapist managing your care. To ensure continuity of treatment we always aim to ensure patients remain under the care of the same Physiotherapist. This is because previous feedback from patients is that they prefer to rearrange appointments in such situations.

I am very concerned to hear that you did not consider your physiotherapist was sufficiently well informed or able to assist you with your problem and I am sorry that you have felt it necessary to request a referral elsewhere. I welcome all feedback on our service and I would very much appreciate a discussion with you regarding your care so we can learn from your experience. My contact details are shown below. We would also be able to arrange an appointment with another Physiotherapist at either DRI or another of our hospital sites if this was agreeable to you.

My apologies again that on this occasion we did not meet the high standard of care we strive to provide.

Suzanne Bolam

Clinical Head of Physiotherapy Services

Doncaster and Bassetlaw Hospitals NHS Foundation Trust

Tel: 01302 366666 Ext 6303/3605

Response from Doncaster Royal Infirmary 11 years ago
Doncaster Royal Infirmary

Submitted on 06/02/2013 at 10:50
Published on nhs.uk on 07/02/2013 at 04:15

I am very sorry that your appointment was cancelled at short notice. This is not something that happens regularly and the usual reason would be illness of the Physiotherapist managing your care. To ensure continuity of treatment we always aim to ensure patients remain under the care of the same Physiotherapist. This is because previous feedback from patients is that they prefer to rearrange appointments in such situations.

I am very concerned to hear that you did not consider your physiotherapist was sufficiently well informed or able to assist you with your problem and I am sorry that you have felt it necessary to request a referral elsewhere. I welcome all feedback on our service and I would very much appreciate a discussion with you regarding your care so we can learn from your experience. My contact details are shown below. We would also be able to arrange an appointment with another Physiotherapist at either DRI or another of our hospital sites if this was agreeable to you.

My apologies again that on this occasion we did not meet the high standard of care we strive to provide.

Suzanne Bolam

Clinical Head of Physiotherapy Services

Doncaster and Bassetlaw Hospitals NHS Foundation Trust

Tel: 01302 366666 Ext 6303/3605

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