"A&E"

About: Chelsea & Westminster Hospital

Anything else?

I attended A&E at C&W and would like to say the lady at reception was lovely as was the triage nurse, very kind. Sadly the same could not be said about the female Dr I saw. I waited an hour and a half for her to completely dismiss my symptoms. Apart from being dismissive, she was too abrupt and her communication skills were dreadful. I hope she never finds herself on the other side, she would realise how unpleasant it is to be in pain and to be spoken to like that. Terrible attitude.

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Responses

Response from Sian Nelson, Membership and Engagement Manager, Chelsea and Westminster Hospital NHS Foundation Trust

Thank you for praising the reception staff at A&E. However I am so sorry to hear that the rest of you experience was unsatisfactory.

We are working with staff to promote the trust's values of kindness, excellence, safety and respectful care. I will pass your comments back to the relevant staff in A&E who will take your comments on board.

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Response from Chelsea & Westminster Hospital

Thank you for praising the reception staff at A&E. However I am so sorry to hear that the rest of you experience was unsatisfactory.

We are working with staff to promote the trust's values of kindness, excellence, safety and respectful care. I will pass your comments back to the relevant staff in A&E who will take your comments on board.

  • {{helpful}} of {{total()}} people think this response is helpful