"I saw a doctor straightaway on New Year's Day"

About: NHS Direct NHS Trust / NHS 111

(as the patient),

The services were fine. I attended on New Year’s Day with a chest infection and saw a doctor straightaway. I was given the maximum dosage of antibiotics allowable and was perfectly happy.

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Responses

Response from David Foord, Head of Clinical Governance, NHS Direct

Thank you for taking the time to provide this feedback, it is important to us to help improve of our services. I am sorry it has taken until now for me to respond; the kind people at Patient Opinion have only recently mapped feedback posted here on our NHS 111 services to our NHS Direct profile to allow me to do this.

It sounds like you had a good experience of the service and I hope you have now fully recovered.

Thanks again for letting us know about your experience.

David Foord

Head of Clinical Governance

NHS Direct

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