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May Ward St Peter's Chertsey

Story from nhs.uk

"May Ward St Peter's Chertsey"

About: St Peter's Hospital (Chertsey)

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I spent five days and four nights in the MAY WARD at St Peter's Hospital from 14th to 18th January 2013.

I have no complaints at all concerning staff (nurses, doctors and adjunct) workers), care and attention, cleanliness, treatment, food, and everything else.

Any annoyances were caused by fractious noisy patients and not the fault of the hospital staff.

I noticed that the staff were very busy and hard working. In addition there was only one pillow available for me due to a shortage. I coped.

The frustrating thought was that 45 million is given to the EU each day. Just imagine what 8 hours of spending on the EU (15 million) could do for St Peter's in a year. More staff, more supplies, more equipment.

I must therefore thank the staff at St Peter's for the good extensive treatment I received and have already extolled the virtues of the hospital to family and friends both home and abroad.

Anyone who complains, even if certain complaints are legitimate, should spend some time in hospitals in southern Africa. Perhaps they would appreciate what they have in the UK.

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Responses

Response from St Peter's Hospital 11 years ago
St Peter's Hospital

Submitted on 11/02/2013 at 09:49
Published on nhs.uk on 12/02/2013 at 04:15

Thank you for your positive comments about our staff working on May Ward - we have passed them onto the Sister and the rest of the team. As you are aware, it can be difficult to manage noises and disturbances from other patients, although our staff do try their best to create a peaceful environment on the ward. You may be interested to know that we have recently launched the 'Butterfly Scheme', which is about recognising and caring for patients with dementia and confusion and we hope this will help to manage some of the noise and disturbances that occur when patients are confused or disorientated.

We are sorry we could not find you another pillow and have ordered more for future patients - so thank you for your feedback.

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