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Lack of staff

Story from nhs.uk

"Lack of staff"

About: University Hospital Of North Durham

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Lack of staff resulting in patient's calls for assistance going unanswered for long periods leaving them in a distressed state. They are then spoken to rudely and with impatience. Visitors were locked out of ward after visiting time had started and ignored when they asked to be allowed to see their loved ones. Staff are rude and unhelpful on the telephone too. This really is not good enough. Shame on you ward 12.

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Responses

Response from University Hospital Of North Durham 11 years ago
University Hospital Of North Durham

Submitted on 05/02/2013 at 10:04
Published on nhs.uk on 06/02/2013 at 04:15

Thank you for providing feedback on your recent experience on Ward 12 at University Hosptial North Durham.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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