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Ent appointment

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"Ent appointment"

About: Russells Hall Hospital

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I had an appointment with an ENT consultant to discuss my continuing hearing loss in November. I was sent for tests and I am still waiting for a follow up appointment nearly 3 months later! Not impressed.

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Responses

Response from Russells Hall Hospital 11 years ago
Russells Hall Hospital

Submitted on 19/02/2013 at 22:40
Published on nhs.uk on 21/02/2013 at 04:15

Thank you, Liz, for your feedback about our ENT service. We are sorry you have waited three months for your follow up appointment. We are very happy to look into your concerns further but we would need to review your case notes. If you would like us to do this, please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 0730510 who will arrange a meeting for you with our medical service head for ENT.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from The Dudley Group NHS Foundation Trust 11 years ago
The Dudley Group NHS Foundation Trust

Submitted on 19/02/2013 at 22:42
Published on Care Opinion on 20/02/2013 at 08:46

Thank you, Liz, for your feedback about our ENT service. We are sorry you have waited three months for your follow up appointment.

We are very happy to look into your concerns further but we would need to review your case notes. If you would like us to do this, please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 0730510 who will arrange a meeting for you with our medical service head for ENT.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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