"A & E Emergency admission"

About: Queen Elizabeth Hospital (Gateshead)

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My mother was admtted on 24/01/2013 at 9pm in a confused state. She is 84 years old. we were not kept informed. At 3am after a cursory examination she was wheeled out to my son in laws car; yes the temperature was sub zero. If I had been unable to take her to my house she would have had to wait until an ambulance was available to transport her home. She was diagnosed with a urinary tract infection and handed a course of antibiotics... She was not aware and could have been handed space dust. They just wanted her off the premises. What a shocking indicment of todays society: this is a lady who has worked all of her life. May I add that this is also the hospital where my Father was admitted in April 1994 and diagnosed with a minor stroke; discharged with an aspirin and within an hour readmitted with a fatal stroke. Nice work QE

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Response from Queen Elizabeth Hospital

Thank you for taking the time to post your comments. We apologise that your experience in Accident and Emergency has not met your expectations. It is difficult to investigate or comment on your particular experience as we do not have your mother’s details. If you would like us to investigate further please contact the Patient Advice and Liaison Team on pals@ghnt.nhs.uk or 0800 953 0667. The staff in A&E strive to treat patients in as compassionate, timely and safe way as possible. They endeavour to keep patients and relatives up to date with what is happening and we are disappointed you found this not to be the case.

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