"Lack of respect towards patient"
Posted by Anonymous
On 16th January this year. I attended Clevedon Hospital for a chest X-ray. On completion of the X-ray I was told that the results would, under normal circumstances, be with my GP in Nailsea within 24 hours.
On the 25th January I contacted my GP for an update. She advised me that there was no information from the hospital but she would contact Clevedon for me on Monday 28th. I then contacted the hospital myself where I spoke with a person who did not identify herself other than as 'this is Clevedon Cottage hospital'. When I explained why I was calling, I was virtually called a liar as she said the hospital always took 8-10 days to issue or forward X-ray results. She then said quote - anyway, we have now found your X-rays and I have faxed them to your GP - unquote . I attempted to tell her that I was unhappy with both her answers and her attitude and wished to make a complaint. When this person was no longer able to give me acceptable answers to my questions she accused me of bullying her, said that she had at least 50 patients (at 3.30 pm?) waiting for her, and hung up on me.
Having been told originally that the results would be sent to my doctor within 24 hours,(and I would say that on oath) the cavalier attitude of this particular memeber of staff was more than disappointing, exceptionally so in view of what I was being X-rayed for.