"How my mother is left for two hours needing the toilet and sitting on a chair for 5hours, waiting for her bed to be made"

About: Leicester Royal Infirmary / General medicine

(as a relative),

My mother is left needing the toilet for hours and ends up wetting herself and they don't wipe her clean or change her sheet. This is not a one off, it's a daily thing. Then she is left on a chair for hours because her bed is not made and no one is in any rush to make the bed up.

Every day I have to take her clothes home to be washed due to the fact that they are wet with urine, from being left on the bed pan for hours. What a despicable thing. This is not a 3rd world country. The staff I have met do not seem to be doing their jobs properly. It's so sad and upsetting. How people can be left in this state and people don't bat an eyelid?

Something needs to be done to make the right changes because this cannot and should not be allowed to go on. Shame on the NHS.

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Responses

Response from University Hospitals of Leicester NHS Trust

Dear Stickright,

I’m so sorry to hear about your mother’s experience and I would of course like the opportunity to investigate it further with details of where at the Royal Infirmary this is taking place.

If you wouldn’t mind contacting me directly, then I will personally ensure that the distressing concerns you raise are immediately resolved.

Please contact me on 0116 258 5888 or carole.ribbins@uhl-tr.nhs.uk

Kind regards,

Carole Ribbins

Director of Nursing

Response from Leicester Royal Infirmary

I’m so sorry to hear about your mother’s experience and I would of course like the opportunity to investigate it further with details of where at the Royal Infirmary this is taking place. If you wouldn’t mind contacting me directly, then I will personally ensure that the distressing concerns you raise are immediately resolved. You have also raised this seperately via Patient Opinion and we posted a response to you then. Please feel free to get in touch so we can resolve your concerns. Please contact me on 0116 258 5888 or carole.ribbins@uhl-tr.nhs.uk Kind regards, Carole Ribbins, Director of Nursing

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