This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Not offered a choice of hospital

Posted By Nectar283

"Not offered a choice of hospital"

About: Telford referral and quality service (TRAQS)

(as the patient),

I was not offered a choice of hospital, *told* there was an appointment at New Cross. When I said I would prefer Telford I felt I was being put off as the waiting time was longer (but no official dates/times) to book this up. GP told me I’d be referred but did not mention the TRAQS process!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG 11 years ago
Helen Handy
TRAQS & CAB Co-Ordinator,
Telford and Wrekin CCG

Submitted on 05/02/2013 at 15:47
Published on Care Opinion at 16:27

Thank you for your comments following your referral via TRAQS.

I am sorry that you feel that you were not offered a Choice of hospital. Unfortunately due to capacity issues with the local hospital clinics we are unable to offer appointments locally for a few specialities. When this is the case we do offer patients the first available appointment which may indeed be some distance away. Unfortunately as the local hospital manage their own waiting lists for outpatient appointments we are unable to give any indication of how long patients will be waiting for an appointment.

I am sorry that your GP failed to inform you of TRAQS - we have a leaflet which practices/GPs are supposed to give to all patients who are being referred for further care.

Thank you again for taking the time to provide the TRAQS team with feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k