"Fracture clinic frustration at Treliske"

About: Patient Opinion Royal Cornwall Hospital (Treliske) / Trauma and orthopaedics

(as the patient),

I have two negative and one postive comment to make about the fracture clinic at Treliske Hospital in Truro, so I'll use the sandwich technique! I want to be constructive in my criticisms, though. This is not just whingeing. 1. Confidentiality. This is neglected, carelessly rather than deliberately. I was called through into the cubicle to be seen by the consultant. The area behind, separated by a curtain, was used by doctors to dictate letters to GPs about patients they had seen. On one occasion (Cornwall being a small place) I knew the person who was having the details of his accident, injuries and progress dictated into a tape. I felt really embarrassed, like it was my fault I was eavesdropping. 2. Consistency. I saw a senior consultant on each visit. They gave me consistent and almost identical advice, which was incredibly helpful and reassuring. 3. Time management. I have, so far, made 4 trips to fracture clinic. At least three were unnecessary. I had an unstable fracture which needed to be immobilised and needed a weekly xray to ensure that it had not slipped (which would have needed surgery). I live 25 miles from the hospital, and could not drive with a broken arm. The round trip, by train and walking (including hanging around in the clinic for 2 hours) took about 7 hours. My local hospital with xray facilities is three miles from where I live. Cornwall uses webpacs (a system for sending xrays electronically). I could have gone to the local xray department, had my xray and then a booked telephone consultation with the consultant. Either he could tell me that it was fine and to repeat the process the following week, or that it wasn't and that I needed to go up to have it pinned. This would clearly have been better for me, and would have reduced pressure on the overbooked clinics. A win-win, surely? Finally, it's great to have an opportunity to give feedback like this. I was worried about giving feedback directly to the hospital. There's a fear, possibly unfounded, of being labelled a troublemaker or difficult patient. Yet we are the ones who have the experience of using hospitals, and are usually full of ideas about how things could be improved.
Do you have a similar story to tell? Tell your story & make a difference ››

Share this page