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Excellence needs to be praised

Story from nhs.uk

"Excellence needs to be praised"

About: Queen Elizabeth Hospital Birmingham

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too many people are prepared to criticise the NHS. I feel that it is equally important to praise the NHS and its staff when applicable. The nurses that I saw at my Pre-op assessment were so welcoming and reassuring. Their professionalism gave me greater confidence to carry me through my intended operation. Well done the Queen Elizabeth. Oh! I could certainly criticise the building, it was certainly not designed by the people who organise the operation of the hospital. Too many very large pillars in the way in the waiting areas. If you sit the wrong side you will not hear your name being called.

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Response from Queen Elizabeth Hospital Birmingham 11 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 31/01/2013 at 17:52
Published on nhs.uk on 01/02/2013 at 07:30

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very pleased that you have had such a positive experience during your visit to the Pre-Assessment Clinic.

It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. Your feedback has been passed on to the senior managers of the area that you visited; they will ensure it is shared with their teams.

If you would like further information on services at the Queen Elizabeth Hospital Birmingham or would like to discuss any thing in more detail please contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you once again for your kind comments.

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