"Rude and nasty staff member"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient)

(as the patient),

My care on Rowan 2 was variable. Most of the staff were lovely and supportive. However one staff member was very rude to both myself and my carer.

My carer was treated with contempt as he informed the staff member of one of my risks. They responded "We expect patients to take responsibility for their own safety."

I was later told by this member of staff that I was wasting their time and everyone else's, and that I wasn't even trying to get better. They then told me I should just discharge myself and go home. When I tried to do this I was put on a section 5(2).

When I was re-admitted at a later date they wouldn't acknowledge my existence and ignored me even when they were serving dinner.

I was also not told of any plans to discharge me until I was sat in the discharge meeting. I was told "We have cured your depression, you just have personality disorder. You can pick up your medication in a couple of hours and then go home, your community mental health team will contact you next week sometime to organise support."

I was not told anything else and was left with no information. They'd been so quick to diagnose me with a personality disorder, then stopped caring. It was later discovered I was misdiagnosed and had actually been suffering from a psychotic episode with Bipolar, and had received inappropriate treatment as a result of their assumptions.

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Responses

Response from Julie Grant, Head of Communications, Nottinghamshire Healthcare NHS Trust

Dear Concernedme

I am sorry to hear about your experience with one of our members of staff, although glad to hear that the others were lovely and supportive. We like to receive feedback, whether good or bad, and we will be sharing this story with the Team on Rowen 2 to see if we can address some of your concerns. I am sorry that on this occasion you felt let down by this member of staff. If you want to discuss this further then please get in touch and I will see if I can help.

Julie Grant, Head of Communications, 0115 993 4529.

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Response from Steven Daykin, Ward Manager , Redwood 1, Nottinghamshire Healthcare NHS Trust

Hello Cocernedme,

I would like to first thank you for leaving your posting, I was glad to hear you felt most of the staff were lovely and supportive on Rowan 2. However I am sorry to hear that you felt one member of staff was rude to you and your carer. I will be speaking with the team to make them aware of your posting, so we can learn from your comments. I would also like to extend the opportunity for you and your carer to come into the ward to discuss your posting in a confidential space and in more detail with myself Steve Daykin (Clinical Team Leader) or Ruth Warren (Ward Manager), please contact us on 0115 8760110.

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