"Inefficient out patient care"

About: Queen Charlotte's Hospital / Gynaecology

(as the patient),

Staff in Queen Charlotte's and Chelsea seem to think Accident and Emergency is a working directive.

Bad care experienced as an outpatient. Witnessed an ongoing problem with them running out of things, be it medical supplies or human resources supplies such as doctors, some appointments don't even happen. Unhelpful and poorly organised.

NHS Choices totalitarian dictatorship site hypocritically either doesn't accept feedback they consider too negative or they rewrite it toned down, so I've taken mine here.

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Response from Christine Cornell, PALS manager, Imperial College Healthcare NHS Trust

Imperial College Healthcare NHS Trust is dissappointed to read of your experience at Queen Charlotte's & Chelsea Hospital. Patient feedback is important to us and your comments have been passed on to appropriate managers. We would value the opportunity to be able to investigate your particular experience in order to understand and learn from your comments and we hope that you will contact us to discuss this further. Please contact the PALS service pals@imperial.nhs.uk., the PALS Manager will be happy to call you if you would like to provide contact details.

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