"Main Out Patients and East Car Park."

About: Salford Royal

Anything else?

1. Last week I had made my first visit to SRFT with my 87 year old father to out patients. The night before we looked on the web site to see where to go. Thinking we had identified the correct building we travelled to the East Park only to find it some distance from the entrance and no wheel chair provision. So I had to drop him off in the cold on an outside bench while i went and parked the car and returned.

On entering the hospital we were met with confusing signs and sent by staff in place to help direct members of the public to 3 different levels before finally being directed to main out patients still no sign of a wheelchair. On arrival at main out patients some 20 minutes after entering the building again there was no wheel chair provision.

If you are going to have a car park for main out patients some 100m plus and across the road from the building then please provide a means by which infirm or elderly patients can safely make it to the department.

2. SRFT provided free parking for cancer patients receiving treatment which has to be commended. However you do not provide any information as to how to obtain the free parking or inform staff on the main desk of the main building of how to obtain this parking concession. I am still trying to find this out.

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Responses

Response from Salford Royal

Thank you for your comments. I am sorry to read that you experienced these difficulties in parking and finding your way around the hospital. You are correct that the website advises visitors to the Main OPD (outpatient department) to park in the East Car Park; however, due to very recent changes to the site, this may not neccessarily be the best place to park. I would suggest that the new Central Car Park accessed from Eccles Old Road provides easier access to the Main OPD.

There is a drop off point before entering the car park at the new main entrance in the Hope Building with comfortable seating inside the entrance. There is also a nearby wheelchair store and a manned general reception desk. I have notified the Facilities General Manager to see if the advice can be updated to reflect the changes in this area of the hospital.

Regarding the waiver of charges for those attending the hospital for cancer treatment, staff in the department you are visiting have access to a short form to authorise the waiver of the charges. You then need to take the form to the general reception in the Hope Building near the main entrance. They will validate your parking token allowing you to leave without payment.

I hope this information is useful but if you would like to discuss further, please contact our PALS team (PALS@srft.nhs.uk).

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