"Emergengy admittance and subsequent move to ESS..."

About: Peterborough City Hospital

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It took a total of twelve phone calls to get through to the ward in order to check on the condition of the patient (my wife) who had been admitted during the night.

On-going medical tests took place next day. They took all day, by which time both my wife and I were exhausted as we had had no sleep at all the previous night. The delays were not explained to us. At no time were we given any idea of how long this process would take. We were left for long periods during the 10 hours my wife was waiting without any idea why. Only when I said that we desperately needed to get home to have some sleep did things start to happen. The staff were all very courteous and pleasant but no-one seemed to be aware of just how long we had been at the hospital waiting for attention. We know doctors and nurses are sometimes very busy and we dont expect to have immediate attention. Just to be told what was going on would have been useful.

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Responses

Response from Lesley Crosby, Deputy Chief Nurse, Peterborough and Stamford Hospitals NHS Foundation Trust We are preparing to make a change

Thank you for taking the time to provide us with feedback following your visit to the hospital. I would also like to thank you for your kind comments about our staff being courteous and pleasant and I will ensure these are passed on to the staff in the aforementioned areas. I am however disappointed that communication about your treatment pathway was not forthcoming and I can fully appreciate the anxiety and frustration this can cause. I am pleased to advise you that we are currently about to undertake a piece of work with all staff within the medical unit that will look at ways that we can improve the communivation we have with our patients. I will ensure all of your comments are fed back to the staff and will remind them of the need to ensure we effectively communicate with our patients and their relatives.

Once again I am sorry for the problems you experienced and would like to thank you for taking the time to feedback to us, and I hope your wife is now feeling better.

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