"Complete lack of organisation"
About: St Albans City Hospital St Albans City Hospital St. Albans AL3 5PN
Posted by MGB Boy
Complete lack of organisation. I received a letter immediately prior to Christmas advising that i needed a pre operative assessment for a routine Cystoscopy examination. The appointment was for the 27th December. I rang up advising that i was away for Christmas with family but was advised that i had to come in otherwise i would lose my examination place. We agreed that i would cut my holiday short and come in on the 28th December. At the assessment i was advised that they were looking to do the procedure sometime towards the end of March! Hardly imminent. I now have my examination date (first week of April) and have been told to come back for another pre operative assessment in March, as the previous one will expire prior to my admission date! The fact that my holiday had to be cut short is of no interest to them let alone the wasted cost of a completely un-neccesary pre operative assessment. As to my time and spoilt family holiday? Tough! No wonder the NHS is broke!!