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Well Organised and Courteous

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"Well Organised and Courteous"

About: Russells Hall Hospital

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I visited the hospital as an Outpatient for an ECG today. The process ran like clockwork, the instructions, directions and signs were clear and I was seen exactly at my appointment time. The nurse that I saw could not have been any more courteous, respectful, helpful or pleasant. She explained the process to me clearly and made me feel very comfortable and at ease. The waiting area was spotless and well organised, the staff communicated clearly and pleasantly with one-another. Thank you to all involved.

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Responses

Response from The Dudley Group NHS Foundation Trust 11 years ago
The Dudley Group NHS Foundation Trust

Submitted on 08/02/2013 at 14:25
Published on Care Opinion at 15:11

Thank you for your positive feedback about your ECG at Russells Hall Hospital. Staff will be delighted that you had such a positive experience as they work hard to give patients the best possible care. We will be sure to pass your comments on to them.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Russells Hall Hospital 11 years ago
Russells Hall Hospital

Submitted on 08/02/2013 at 17:02
Published on nhs.uk on 09/02/2013 at 04:15

Thank you for your positive feedback about your ECG at Russells Hall Hospital. Staff will be delighted that you had such a positive experience as they work hard to give patients the best possible care. We will be sure to pass your comments on to them.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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