"Delay in results from gynaecology procedure"

About: Stafford Hospital / Gynaecology

(as the patient),

I was referred for a biopsy at Stafford hospital diagnostic clinic.

The doctor I saw came across as unsympathetic to my condition. After 2 weeks I still hadn't received any diagnosis of my condition. Without a diagnosis no treatment had been prescribed and after 4 months of discomfort I was anxious to know what the problem was.

I had to ring the hospital. I was told that the results were on the doctor's desk awaiting dictation. I needed a prescription for an ointment to start treatment of the condition which my GP could prescribe on receipt of the results.

I rang my GP and fortunately he could write the prescription from the information I had been given. However I am not happy that this discomfort I am experiencing has been trivialised by the diagnostic clinic.

I wonder if the results had been more sinister if it would have received faster action or if treatment would have been delayed?

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Responses

Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Dear "Syphon285"

I am sorry to hear about the frustration and delays you have encountered when accessing our service recently. We would like the opportunity to discuss this in more detail to identify why this occurred and make improvements for future patients. Would you please contact the advice centre on 01785 886104?

Kind Regards

Angela Grocott

Head of Patient Experience