"Nurse in charge was so lovely"

About: New Victoria Hospital / Day surgery

(as the patient),

The care I receive from I arrived from the day surgery unit of the New Victoria was excellent. The nurse who was in charge of my care (sorry I can only remember her first name as claire) was so lovely. She explained everything to me and was there when I came back from the theatre. She also came round to ward 3 with me to settle me for my overnight stay.

Dr Bjornsen also came to introduce himself before the surgery and again afterwards to give me an update.

Unfortunately I cannot remember the name of the anaesthetist, but again introduced and explained what would happen.

I also must mention the staff on ward 3. They were nice and nothing was too much trouble for them to help you with. overall great experience from the New Victoria.

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your very kind feedback.

I will ensure that this is passed on to those involved and I am sure that they will be very pleased to read your comments.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting and where appropriate to pass comments on.

Once again, thank you for using the Patient Opinion feedback system, it is greatly appreciated.

Dr Bjornsen and the teams in Ward 3 and the Day Surgery Unit at the New Victoria hopsital will be delighted to read your very thoughtful and warm remarks.

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