"wouldn't recommend this hospital for having a baby..."

About: Ormskirk & District General Hospital

Anything else?

Where do I start with how awful my time was here when having my baby? Firstly we had 2 really lovely midwifes one was in training, That soon changed when they had finnished their shift. We then got left with a really rude midwife and a young training midwife who was lovely. Through my 26 hour labour we kept getting left for up to an hour at a time after being told they where just popping out for 2 minutes. In the final stages i felt as though the midwife was suggesting i shouldn't be in as much pain as i was making out because my labour wasn't progressing very quickly just to find baby was coming when they looked but no appologies..after having my baby me and my parter where told she would pop out again for a minute and come back to help me breastfeed my baby as it was my first time. After an hour of waiting for her to come back and a screaming baby, my partner had to go and find sombody just to find the midwife had finnishd her shift! The room looked like a crime scene while we were waiting to be put in a room with needles left on the floor and blood everywhere, nobody had came in to check on us and to tidy at all. Once we where put in a room and my partner had gone home my baby needed feeding and as i was having difficulty breastfeeding due to the lack of help, i had to just request a bottle. I had never fed a baby in my life before that day but was given a bottle and told to " just give her that and burp her" I was struggling to feed her so i needed help but then found the button to call the midwife was not working. Because i had an epidural i could not walk very well on my own and i was very very weak so could barely sit up by myself. i had to struggle by myself to get up holding my baby and had to try and stand in my doorway waiting for a midwife to come to help, not forgetting i was not fully dressed and couldn't get dressed properly as i was so weak. 3 or 4 workmen where then sent in my room to 'fix' the button while i was still sitting in bed feeling i had no dignity! my baby was also in the room with me when i herd the man swear and say "ooh smoke" patting it out. the room then filled with a burning electrical smell. To give the hospital their due i was moved into a better room but i should have been moved before sending randome workmen in, i could have been in any state, breastfeeding etc. A midwife then had to take my baby out the room because of the smell, which i wasn't happy with this woman taking my baby 'for a walk' out of my sight which i promised myself i would not let happen as i had herd so many horror stories before! I was so miserable and phoned my mother in tears wanting to sign myself out but couldn't as they needed to keep an eye on my baby overnight. All through the night i needed help with changing and feeding my baby but when calling a midwife i was felt i was being stupid asking for the help thanks to how the midwives spoke to me, I am put off ever having any more children now thanks to my time here.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Tony Ellis, Marketing and communications manager, Marketing and Communications, Southport and Ormskirk Hospital NHS Trust

We're sorry that your experience of care in the maternity department did not meet the high standards we set ourselves. To help us understand what went wrong, it would be helpful if you contacted our Customer Care Team by emailing soh-tr.complaints@nhs.net so we can make an informed investigation.

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Ormskirk & District General Hospital

We are sorry the standard of care you experienced did not meet the high standards we set ourselves. To understand better what happened and how we can improve our service, it would be helpful if you contacted our Customer Care Team by emailing soh-tr.pals@nhs.net or telephoning 01704 704956.