"Lost my referential twice"

About: Royal Free Hospital

Anything else?

Horrible experience. Lost my referrals, lied to me and did not treat me respectfully. My GP keeps sending me to Royal Free because she says they can not afford to send me to a better hospital, but I would not go there out of choice. Unpleasant!

Story from NHS Choices

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Response from Royal Free Hospital

We are very sorry to hear about your experience at the Royal Free. If you would like to discuss these issues in more detail, please do not hesitate to contact our Patient Advice and Liaison Service who would be happy to assist. Contact details here: http://tinyurl.com/87ln6pa

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