"Post Hysteractomy"

About: Chesterfield Royal Hospital

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After my hysterectomy operation I was taken to Elmton ward . My sister and my husband arrived to visit me at 6.30pm They were concerned about how ill and distressed i looked and said i was delirious. I had earlier complained of being to hot, the nurse had put a fan on my face but left me to go back to sleep with three layers of covers up to my shoulders, my husband immediately removed the covers and my body was sweating and a deep red colour. I had also complained about a feeling of a lack of oxygen coming through the mask and had been told it was due to me having morphine. my cannula had come out previously and they hadn't replaced i,t the nurses had cleaned up the majority of the blood but there was still quite a few blood smears over the bed tray and the bed operating switch etc. A male nurse came in to check my blood pressure, my husband complained about the cannula not being put back in and about me over heating he fetched a senior nurses she said she would put it back at some time my sister asked if I could have something to eat as I hadn't eaten, there was a lot of huffing and sighing as if we were wasting there time they said they would look in the fridge to see if there was a sandwich left and asked if I had any preferences, I said anything as long as it didn't have mayonnaise or salad cream in it; they brought me tuner mayonnaise which I couldn't eat, I asked if i could possibly have some white toast and they brought my brown? but I eat it anyway. We were made to feel as if we were being awkward but we weren't. I kept putting my oxygen mask on and off during the visit At 8.15 I desperately needed to sleep, as my visitors were leaving I asked my sister to try the oxygen mask she said there was definitely no oxygen coming through it my husband looked at the appliance on the wall and the pipe was semi pushed into its socket the rubber flange wasn't pushed around it and air was coming out around the pipe he pushed the rubber flange on and oxygen came through to the mask. This is a concern as I slept for a long time before my visitors arrived I had slept with the mask on which probably gave me less oxygen than not wearing it at all, no wonder I was delirious when they arrived. While my visitors were there for two hours my blood pressure wasn't taken once. On leaving they didn't mention the oxygen situation as they were concerned that we were being seen as a nuisance and felt I might have been treated with contempt. On several occasions I had to ask for my catheter bag to be emptied as it was full to bursting. The service was at its worst over Friday - Saturday but did improve over the remaining days. My Cannula wasn't in when my visitors left but I can't remember when it was put back in.

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Responses

Response from Chesterfield Royal Hospital

Concerned to read your comments about your recent experiences on Elmton Ward - as they do not appear to reflect the high-standards of care we strive to offer. We have a complaint process in the hospital and take issues like this very seriously, investigating thoroughly and using them as an opportunity to improve. I appreciate that this will not change how you feel; but I hope it will assure you to know that it would make a difference to future patients. If you would like to register your issues as a complaint you are welcome to do so, by calling our Advice Centre on 01246 512640. Sarah Turner-Saint, Head of Communications

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