"personal care"

Anything else?

After a stay of about 5 months in Milford a very good friend of mine recently transferred to a nursing home. What a difference! No longer was his hair matted and looking unwashed, his glasses were clean, he was carefully and neatly shaved and his teeth were clean and his nails were cut and no longer black most of the time. He was helped with his food at meal times and provided with a long, clean and attractive bib so no longer was he left for hours with food all down his front and on his sheets. His bed was always tidy and looking crisp. Those things he needed to reach, including his over-table, were always on his unparalysed side rather than always being rearranged on the 'wrong' side. When you asked one of the staff for something the appropriate person was quickly found and, whatever was needed, was done there and then.

What a contrast with Milford – so pleased he got out of there and escaped Milford's concept of personal care.

Story from NHS Choices

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Responses

Response from Milford Specialist Rehabilitation Hospital

We were very concerned and sorry to read of the experiences described by your friend who was a patient in Milford Hospital. It is very worrying for us that any patient felt that they received such unsatisfactory care but was also unable to discuss their concerns whilst a patient in the hospital.

We would very much like to contact this patient to talk about his experiences directly, or perhaps give his permission for someone to speak on his behalf. It is vital for us to know when patients and carers have concerns so that we can see how we may be able to put things right and ensure that we learn valuable lessons from such feedback.

If the patient or a nominated person of his choosing would like to contact us we would very much like to look into this matter in more detail.

Contact: Teresa Howe, Customer Services Manager, tel :01932 723 855 or email: teresa.howe@virgincare.co.uk

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