About: University Dental Hospital University Dental Hospital Manchester M15 6FH
- Firstly the reception staff were miserable.
- I had an appointment booked that had taken 5 months to come through due to lost referrals.
-I was kept waiting 30 minutes past my scheduled appointment time.
-When I saw the consultant I was told that they had not received my x-rays or information from my usual dentist. Surely there must be chesks in place to ensure all patient information is received before being seen?
-I went for x-rays and the area appeared poorly kept and there were tide marks on the floors from either spillages or insufficient cleaning, the radiographer however put me at ease and was friendly.
-The waiting areas are impersonal and not well kept.
-The main area where I was seen is where the students are also working. This area lacks privacy and I felt like I was in a factory. Very impersonal.
-After a 3 hour visit I was told they could not do anything for me there and I was to go back to my dentist.
-The Consultant lacked any form of empathy and appeared dismissive towards me
-The whole point of my referal to the hospital was to see a specialist who could help me!
-The whole experience was unpleasant, I had waited 5 months to go there and driven 86 miles rounf trip on the expectation that my condition would be taken seriously and I would recieve the correct help.
-I will not use this hospital again.