"Appaled all round"

Anything else?

Have recently had a close relative in the Acute Geriatrics Ward and other ward.

Appalled by what I saw. I think over 50% of the stress our family went through was due to the rude, uninterested, unprofessional and lazy staff. Most seemed lacking in any empathy and understanding.

This included:-

The family talking to a senior SRN on duty who was chewing bubble gum throughout the conversation.

Being told that our sick relative was not on the ward when he was.

Standing at the nursing station many times for up to 10+ minutes while up to 6-10 staff just carried on what they were doing.

Finding our relative completely naked including no bed sheets etc, in his single room with the door closed, lying in a pool of urine.

Asking a member of staff if it was ok to visit and being completely ignored as if I was invisible.

None of the public phones working one day.

The entrance to the hospital was so littered with debris one Sunday it looked like it had just hosted a Charlton FC and Millwall football game.

Our family member being discharged without us being told.

Then him being taken home when he should have been taken to the Nursing Home causing considerable distress to his wife.

Extremely rude and obnoxious tea vending staff on the ward.

I could go on but this is now subject to a formal verbal complaint. We still await the results of this having chased it today. The original complaint was made a month ago on the 18th December.

Sadly my relative passed away 3 days after leaving the hospital.

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Responses

Response from Queen Elizabeth Hospital Woolwich

I am very sorry for your family's experience at our hospital and for your sad loss. I note that you are already pursuing a formal complaint and trust that you will receive a response soon that will satisfy you. There are further stages in the complaints procedure should you feel that our response has not been adequate - our PALs department can advise you of these. I hope that any further contact you have with the trust is more positive.