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my hospital stay : things can only get better

Story from nhs.uk

"my hospital stay : things can only get better"

About: Rotherham Hospital

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before dec. 2012 i spent 6 months in this hospital. The stay was fine, the staff and doctors treating me very well and saving my life on several occasions, January 17th 2013 I needed to return. what a difference, today I was to be discharged, but when the ambulance came for me I had just vomited so they sent it away, I spent the next several hours pleading for another to come and take me back to my nursing home to no avail. the reason: the staff insist that the first one was sent away as I had asked to stay, and I believe this is a case of lets cover our backs with a collective fairy tale some (not all) are surly and rude. I ask for pain relief , a controlled drug hence brought to me by, 2 nurses. on receipt I thank them both. silence. I take the med and thank them again. silence. I remind them I am a human being, too disabled to follow them, as they tell me to be quiet and walk away. one dispenses my bedtime meds: in syrup form are baclofen, diazepam, epilen and senna. in tablet form : anti emetic, pregabalin, ropinerol, hyacene, prochlorperazine, and a sleeping tablet.as she gives me each syrup in a syringe I thank her . silence. I take the tablets myself as she had now walked away. maybe I should save them up ? it is now 3am. I am too upset to sleep. I hope come daylight they book transport asap in order that I may return to my nursing home feeling more unwell than when I came in. no wonder this hospital was given 3months to turn itself around or face closure. the clock is ticking.

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Responses

Response from Grace Oldfield, Patient Involvement Manager, Rotherham NHS Foundation Trust 11 years ago
Grace Oldfield
Patient Involvement Manager,
Rotherham NHS Foundation Trust

As part of my role, I support clinical services who undertake patient and public involvement on behalf of The Rotherham NHS Foundation Trust which helps us to develop or redesign our services with patients in mind, from the valuable feedback we are given.

Submitted on 31/01/2013 at 10:13
Published on Care Opinion at 10:43

Dear hedda gabler,

Thank you for taking the time to post your experience at our hospital.

The Chief Nurse is appalled to hear of the care and treatment you have received from our nursing staff and apologises most sincerely for their unacceptable behaviour. This is absolutely not the attitude we expect any of our staff to display, especially not our nursing staff.

The Chief Nurse would be very grateful if you would take a little more of your time to contact our Patient Services department at complaints@rothgen.nhs.uk or telephone 01709 424461, to allow us to undertake a thorough investigation of your experience and identify the ward and team you refer to. This will allow us to take appropriate steps to ensure no other patient can have such an unacceptable experience and should be grateful if you would please accept my most sincere apologies.

With best wishes,

Grace

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Response from Rotherham Hospital 9 years ago
Rotherham Hospital

Submitted on 24/06/2014 at 18:59
Published on nhs.uk on 25/06/2014 at 04:00

Dear hedda gabler, Thank you for taking the time to post your experience of our hospital. We are appalled to hear of the care and treatment you received and apologise most sincerely for this. This is absolutely not the attitude we expect any of our staff to display. If you wish to do so, please contact our Patient Experience Lead, Sarah Taylor on 01709 426639, who would be happy to discuss your experience with you in more detail and investigate this further. With best wishes Please accept our sincere apologies for the significant delay in your receipt of our response. A response to your comment was published via the Patient Opinion website (www.patientopinion.org.uk) on 31/01/13. However, certain factors within the responses process have recently become known to us and subsequently highlighted that our response has not been received by you. Please be assured that the appropriate actions have been taken to ensure this does not happen again in future.

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