"Excellent surgeon - zero bedside manners"

About: Royal Hallamshire Hospital

Anything else?

Surgery performed for laminectomy/ suspected tumour. Had to wait ten days to hear whether it was cancer or not. Thankfully it was the latter. Young surgeon came to inspect wound on day of discharge. Arrived in theatre garb, closed the curtains around the bed and then started to prod around this invasive wound without first washing their hands. They'd had to press lift buttons and touch goodness knows how many door handles before they arrived on the ward. It beggars belief - I feel sorry for the infection control team at this hospital. All their hard work and still the message hasn't hit home with some. The nurses were superb if rather over-stretched. Surgeon was non-communicative and patient wasn't even acknowledged. However, the surgery proved to be successful and life-changing so if you need it then go ahead - just be prepared!

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to let us know about your recent experience of care at our hospital. We take infection control very seriously within the Trust and can only apologise that, in this instance, we did not meet our usual high standard of care.

If you would like us to investigate your concerns further and respond directly to you, please do contact our Patient Services Team on 0114 271 2400 or PST@sth.nhs.uk, with further information.

Thank you again and we hope you continue to make good progress following your surgery.