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Memory Assessment Centre

Story from nhs.uk

"Memory Assessment Centre"

About: Chorley & South Ribble Hospital

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I took my 99 year old mother to have problems with memory assessed. I was then promised I would be be given help and advice on managing her condidtion. When this did not materialise I phoned the hospital to ask why I had not received any contact from them.

Since then I have phoned many times, but have been passed from pillar to post by staff in the Memory Assessment Dept. Return calls are promised but never materialise. The usual excuses are they are off sick, on holiday or are not then available, but they will call me back. This never happens. It is if my mother is the first patient they have have ever had to deal with, with this problem.

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Responses

Response from Lancashire Teaching Hospitals NHS Foundation Trust 11 years ago
We are preparing to make a change
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 11/02/2013 at 10:34
Published on Care Opinion at 11:15

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

Response from Chorley & South Ribble Hospital 11 years ago
Chorley & South Ribble Hospital

Submitted on 11/02/2013 at 14:18
Published on nhs.uk on 12/02/2013 at 04:15

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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