"efficient and caring, albeit very busy."
About: William Harvey Hospital William Harvey Hospital Ashford TN24 0LZ
My husband was admitted to one of the surgical wards via A&E and spent around 10 days on the ward having investigations unitl being transferred for specialist treatment. The ward staff were very busy but good humoured, kind and efficient. The surgeons kept us informed and involved. The environment was a bit cluttered but clean. Overall we got brilliant treatment and care. My only gripe was the attitide of one of the reception staff in A&E, who was very unhelpful. Clearly patients and relatives using the A&E are often worried and distressed. Reception staff should understand this only to well, so it was disappointing to experience a person who was unhelpful and gave me the wrong information about where my husband was. My rating regarding dignity and respect refers to the A&E reception and not to any other staff.