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Upsetting lack of communication

Story from nhs.uk

"Upsetting lack of communication"

About: St George's Hospital (Tooting) (London)

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I’ve been waiting for a diagnosis which could possibly be cancer for over a month, I went to the clinic last week and was told someone would call me but no one has, I’ve also been waiting for a call from the scanning department and this hasn’t come.

I have found this lack of communication worrying and would expect more considering the possible outcome.

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Responses

Response from St George's Hospital (Tooting) 11 years ago
St George's Hospital (Tooting)

Submitted on 12/02/2013 at 11:25
Published on nhs.uk on 13/02/2013 at 04:17

Thank you for taking the time to comment on your experience of our gynaecology service. This is not the level of service and care that staff seek to provide to patients and their families. If you would like assistance with the problems you are experiencing then please contact the PAL Service (pals@stgeorges.nhs.uk) where staff will see what they can do to help.

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