"Elderly discharge procedure"

About: Conquest Hospital

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My elderly Mother was recently in the Conquest. She should have been on a medical ward, but spent nearly 3 weeks on an orthopaedic ward, not being moved untill the day after we complained. During this time she was not even helped to have her hair washed. It was very difficult to speak to anyone who was responsible for her care.

One Dr even tried to discharge her to home when it was obvious she could not cope on her own.

We were never involved in her discharge plan, and despite asking never saw a social worker, we found out things by accident most of the time. They had no excuse as we told them the situation and visited every day.

She is now home with a lot of carers, and my sister staying (my sister lives 350 miles from her, I live 250 miles away) She is palliative care with only weeks to live, yet the Conquest were prepared to discharge her with no care plan to live alone.

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Responses

Response from Conquest Hospital

We're very sorry to hear that you were dissatisfied with care at the Conquest Hospital. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore concerned to read your comments.

We would like the opportunity to discuss your concerns more fully and look into the important issues you raised. We would also like to apologise in person for the fact that your mothers experience was poor. We would appreciate it if you would be willing to contact the Patient Advice & Liaison Service (PALS) on 01424 758090.

Thank you for taking the time to provide feedback. We apologise for the delay in posting a response.

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