"Tel call to the hospital."

About: South Tyneside District Hospital

Anything else?

I have just called to enquire about my elderly aunt who was admitted early this am. I spoke to 3 people, staff I presume as no one introduced who they were ie position or name. 2 of the 3 called me "Hun" and "Darling"! Very patronising!!!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from South Tyneside District Hospital

Thank you for taking the time to post your comments on our services in the NHS Choices website. I am sorry to learn of your experience when you telephoned the hospital to enquire about your aunt's health. I shall remind staff of the importance of treating all telephone callers with appropriate dignity and respect. I hope your aunt makes a speedy recovery.

Kind Regards

Lorraine B Lambert

Chief Executive

  • {{helpful}} of {{total()}} people think this response is helpful