"Overworked Nurses"

About: Furness General Hospital

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One of my family members was admitted to the hospital and it became apparent almost immediately how over worked the nurses were, they were overstretched because of the lack of resources and man power.

On the first night of my family member stay I had to give a sponge bath to them because the nurses had no time and said one couldn't be given to morning, even through they were sweating to the point where the bed was damp. Furthermore, we were asked to wash the nightgowns and bring in bandages to the nurses for the wound to be dressed. It felt like we were subsidizing a portion of the care where the hospital should have been in charge. This, in a time where the norovirus is spreading like wildfire is a worrying thought as simply touching a surface can spread the virus.

The wound in which was being treated was meant to be redressed twice a day to reduce the infection but on multiple occasions it was changed only once because the nurses were too busy. One nurse on duty said clearly without even a shred of sympathy that she didn't want to change it, and she didn't, this was the only rudeness we encountered, the rest were polite but as stated, overworked and it was frustrating to see my family member feel like a burden.

The doctors disagreed on the course of treatment with one another. I'm not entirely sure on the hierarchy of the doctors but what I gathered was the newer doctor was disagreeing with the more experienced doctor and because of this the treatment was delayed whilst a course was chosen, this went on for several days. Although the problem was eventually resolved it could have been a lot smoother and less stressful.

All in all, this was a very stressful experience and I hope nobody has to ever endure it as well.

Good luck to you all.

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Responses

Response from Furness General Hospital

Thank you for taking the time and trouble to comment. We’re obviously really concerned to hear of your experience and would like to look further into the comments you make about the difficulties you experienced. We would ask you to please contact our Patient Advice and Liaison Service (PALS) on 01539 795 497. Should you wish to make a complaint then you can do so by writing to our Chief Executive at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG. The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals. To be kept informed about the latest news from the hospital you can visit our website. If you are not already a member and would like to sign up please visit the following link: http://www.uhmb.nhs.uk/trust/how-to-become-a-member/

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