"Caring for a dying lady"

About: William Harvey Hospital

Anything else?

Before Christmas my elderly relative was brought into a surgical ward. While individual members of staff showed warmth and concern, the structure was chaotic. Often other patients had more information than staff. Surgical wards do deal with everything, however even so, simply explaining procedures of care to patients seemed non-existent. A large amount of information was fed centrally to a hub-computer, which no one seemed to read. Instead one member of staff had to find the 'dedicated nurse', who was on the other ward, working at some task.

Dedication and warm hearts were evident, as was the chaotic mess when understaffing exists under poor structure

Story from NHS Choices

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Response from William Harvey Hospital

Thank you for your feedback. We are sorry to hear of the problems that you experienced and can assure you that your feedback will be sent to the managers in charge of the unit. Your positive comments will also be noted, as they too are powerful as a learning tool for all staff.

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