"very unhappy"

About: Chase Farm Hospital

Anything else?

During a relatives stay in this hospital she was treated with no dignity or respect for her wants/needs. She died in pain while the nurses were changing shift and no one was available to attend to medications. relatives are treated in a hostile manner when the nurses are asked a question or when it requires them to look beyond ward routine

Very sad that staff cant see past the nurse label and have compassion and understanding for the people they attempt to look after

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Responses

Response from Chase Farm Hospital

I was extremely sorry to read your comments and would be grateful if you could contact the PALS (Patient, Advice and Liaison Service) either by email on bcf-tr.chasefarmpals@nhs.net or on telephone number 020 8375 2378 so that we can fully investigate the points that you have raised.

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