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Inaccurate waiting times.

Story from nhs.uk

"Inaccurate waiting times."

About: Stepping Hill Hospital

Anything else?

Regarding my 78 year old father, he has been waiting since May despite the waiting time showing as 9 weeks.

He had a consultation after 12 weeks and is still now waiting for the procedure which will not be before 28/02/13

Had we known it would take this long we would have gone to a different hospital,

I’m very unhappy with the inaccurate information.

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Responses

Response from Stepping Hill Hospital 11 years ago
Stepping Hill Hospital

Submitted on 14/01/2013 at 14:36
Published on nhs.uk on 18/01/2013 at 22:21

Thank you for sharing your feedback regarding your fathers experience with us. I am sorry to learn of the issues that have arose regarding your father's waiting time for a procedure at this hospital and I am very keen to investigate these matters further. However, before I am able to do so I will need your father to provide me with some personal information so I am able to locate him on our Patient Administration System and commence an investigation. If this is something you would like to proceed with, please can I ask that your father contacts a member of the Patient and Customer Service Team directly on 0161 419 5678.

Many thanks,

Kind regards,

Emma Harney

Case Officer

Patient and Customer Services

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