"Feedback on appointment at queen mar'y's..."

Anything else?

I just wanted to contact you to place on record my thanks and gratitude

for the outstanding quality of care, service and treatment I received this

morning when I underwent an endoscopy conducted by my surgeon.

From the moment I entered the premises, I was impressed by the cleanliness

of the premises, the efficiency of every single person I encountered and the

general sense of pride and diligence which the staff displayed.